Our Commitment

Coonelli is committed to excellence in serving all employees and customers, including people with disabilities. Coonelli strives at all times to ensure that policies and procedures established with respect to provisions of its goods and services to persons with disabilities are consistent with the principles of dignity, independence, integration and equal opportunity as provided in the Accessibility for Ontarians with Disabilities Act, 2005 (AODA). Coonelli will make every reasonable effort to accommodate people with disabilities, provided such accommodation does not cause Coonelli undue hardship.

Assistive Devices

A person with a disability is permitted, where possible, to use their own assistive devices when on Coonelli’s premises for the purpose of obtaining, using or benefiting from Coonelli’s goods and services or during any customer service meetings on site.

Information and Communication

Coonelli will communicate with people with disabilities in ways that take into account their disability. Coonelli will strive wherever possible, to provide information to customers with disabilities in ways that meet their needs.

Use Service Animals and Support Persons

Coonelli welcomes the use of service animal on the parts of our premises that are open to the public and other third parties. Coonelli also welcomes people with disabilities who are accompanied by a support person and any person with a disability who is accompanied by a support person will be allowed to enter Coonelli premises with their support person.

Notice of Temporary Distraction

Whenever reasonably possible, Coonelli will notify affected customers promptly in the event of a planned or unexpected disruption of services or facilities used by people with disabilities. This notice will include information about the reason for the disruption, its anticipated duration, and a description of alternative facilities or services, if available. The notice will be posted at all public entrances of the location, on outgoing telephone messages, on our website, or by other reasonable methods according to the circumstances.


Coonelli will provide training as required by the AODA Act to all persons to whom this policy applies.

The content of the training will include:

  • An overview of the Accessibility for Ontarians with Disability Act, 2005 (AODA) and requirements of Accessibility Standards for Customer Service;
  • Coonelli policies, practices and procedures relating to the customer service standard;
  • How to interact and communicate with persons with various types of disabilities;
  • How to interact with persons with disabilities who use an assistive device or require the assistance of a service animal or a support person;
  • What to do if a person is having difficulty in accessing Coonelli goods and services.

Documentation of training of employees will be maintained by Human Resources as required by the Act.

Feedback Process

Coonelli welcomes feedback regarding this Policy. Customers who wish to provide feedback regarding the way Coonelli provides goods and services to people with disabilities can do it in writing, by email or by phone.

Coonelli Inc.
Attention: Human Resources
5160 Wood Cres., Burlington, ON L7L 6N4
Email: info@Coonelli.ca
Phone: 647-560-4084

Coonelli is committed to providing a prompt response.

Notice of Availability

Coonelli will ensure that this policy and any other document related to this plan are available on the Coonelli website. Coonelli will also made them available to any person to whom it provides goods or services by any other method or format as is reasonable in the circumstances.


Any policy, practice or procedure of Coonelli that does not respect and promote the principles of dignity, independence, integration and equal opportunity for people with disabilities will be modified or removed in order to ensure compliance with the AODA.